https://www.fay-afshar.info/projects daily 0.75 2023-01-24 https://www.fay-afshar.info/projects/nova-mobile-apps monthly 0.5 2023-05-03 https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/de1e68f5-db58-42c7-a304-338decdae280/IMG_1176-1536x1152.jpg Projects - Redesign of Multiple Radio Apps - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/c2581672-4621-424f-9af7-b2c57a05d15e/Competitor-research-1536x331.jpg Projects - Redesign of Multiple Radio Apps - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/24ee99bf-86c7-4906-8432-f2098d7c7a52/MobileHeuristic-Eval-1536x276.png Projects - Redesign of Multiple Radio Apps - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/73e07c6a-4639-4be0-99d9-47d6f8a46189/App-flow-1536x1165.png Projects - Redesign of Multiple Radio Apps - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/47bd0ddb-7b68-4395-b46d-0a2b36b0e764/Nova-app-plain-1536x921.png Projects - Redesign of Multiple Radio Apps - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.fay-afshar.info/projects/nova-responsive-websites monthly 0.5 2023-05-03 https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/7e8487b8-f0af-4e9b-8d5f-4f78715d1b0e/DesignsInSitu.png Projects - Mobile First Media Website - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/e0640a58-559c-4732-b52c-5eb7f60d61a1/IMG_6616-1536x1152.jpg Projects - Mobile First Media Website One such stakeholder group was the digital commercial team, who had a vested interest in the website capability when it came to ad placements and commercial takeovers. Through weekly check-ins with the digital commercial director, my team and I built out the ad placement requirements which would ultimately determine the layout and grid of the website as well as the location of the player. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/7b1d095f-c4b4-4045-86d7-bc5200342f38/Nova_website_redesign-1536x1189.png Projects - Mobile First Media Website - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/e9c049a0-6d40-4702-91af-a18770328655/Screen-Shot-2020-08-31-at-12.13.21-pm-1536x870.png Projects - Mobile First Media Website - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/030b812c-f851-4a2b-b707-060b5a7ff22b/players-1536x941.png Projects - Mobile First Media Website Nothing would be judged or criticised, it was purely an exercise to get as many ideas out as possible. Within a few hours, we were able to build on each other’s ideas and come to an interaction model that worked from a UX point of view and also enabled the commercial team to place their valuable ad inventory. And finally we landed on an alternative location to house the player that met the users’ needs as well as the business. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/1e616a44-bb94-4d14-9375-c0ef035e8b71/IMG-7740-1536x1152.jpg Projects - Mobile First Media Website The designs needed to be fleshed out into multiple permutations as well as phases, as Engineering could not implement everything by the set go live date. It was a collaborative exercise across multiple teams (Engineering, UX and Product) to split the designs into MVP and post-MVP. We then proceeded to export everything to Zeplin and walkthrough with the engineers so that they knew clearly what to implement next. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/a5465e65-4cda-4e49-888d-8ccb8af2e553/ad-placements-1536x527.png Projects - Mobile First Media Website The final step of the design process was to build out the various brands’ websites each with its own brand guidelines and unique content library. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/2f72b8e8-32a9-4b38-92fb-bd459d343c6b/IMG-7745-1536x1152.jpg Projects - Mobile First Media Website The way I encourage my stakeholders to get involved in the customer feedback sessions is by taking notes and “insights” on post-it notes and sticking them on the relevant designs, which I previously printed and attached to the walls of the observation room. Through the testing process we were able to refine the design and eliminate ideas that didn’t gel well. https://www.fay-afshar.info/projects/commsec-pocket-app monthly 0.5 2023-05-03 https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/e9d71284-3d5e-4a4e-b3d2-b3e49f0a4615/Pocket+app%401x.jpg Projects - CommSec Pocket Investing App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/98e70b4b-782e-4696-b708-1b703878ed61/UX-development-process%400.7x-1.jpg Projects - CommSec Pocket Investing App So the challenge in this project was different – unlike other projects where I could start with a clean slate, I was given the MVP designs, user tested but somewhat incomplete. My focus became finishing the UX work, cleaning up the design file, enhancing the visual design and helping the software engineers begin dev. Once the dev work began I started to build out the non-MVP features of the app, working with the branding agency and marketing to define the visual language of the app. This became a very large project and I focused on this app full time for a year. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/62ff07be-b7d0-4f20-9112-c0a9918ec940/Sketchfile-2048x1280.jpg Projects - CommSec Pocket Investing App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/62b6a501-1b92-44de-9f08-30f380375f6a/Dashboard-variations-2048x1253.png Projects - CommSec Pocket Investing App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.fay-afshar.info/projects/commsec-platform-uplift monthly 0.5 2023-05-03 https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/0df91552-f3e3-4f0b-b6ef-81351e4b8d64/IMG_7004-1536x1152.jpg Projects - CommSec Platform Redesign I brought in a usability agency to help with numerous rounds of customer testing while I was focused on iterating the design. Over the course of a few months, we went through several rounds of user testing, which helped refine the designs from low fidelity concepts to high fidelity prototyped designs in preparation for inception day. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/e71aa289-b43f-48e9-920b-283976f7bdae/IMG_1161-2048x1536.jpg Projects - CommSec Platform Redesign This was going to be demanding from a UX practice point of view but it reassured my stakeholder that I understood the business’ needs. Another concern raised by the business stakeholder was based on previous experience with designers. He felt they disappeared into design studios for weeks, only to come back with a design solution that the business was not confident in. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/0925af23-48bd-4715-a07b-f067c7b2a57d/IMG_6934-1536x1152.jpg Projects - CommSec Platform Redesign This included originating my own trading account (signing up) and taking screenshots of every step. The sign up process was so long and difficult, I could not complete it without the help of a colleague sitting next to me, explaining the jargon. Once signed up, I struggled to use the platform without constant assistance, which was all very useful information for our redesign. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/e021c51d-b8fd-48f1-a6d3-a35c4eb876dd/Team-Olmpus-Epic-award-1536x1024.jpg Projects - CommSec Platform Redesign - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/0daaadde-af72-4d57-a6a7-f53e66386cf3/IMG_7415-1536x1152.jpg Projects - CommSec Platform Redesign They were all invited to watch the user testing of the designs and could see clearly where the final solution had come from. This evidence based approach to UX helped the business see the value of HCD and their ROI. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/cbdbd561-4b16-419f-a18b-22f3edd37eaa/IMG_1319-1536x1152.jpg Projects - CommSec Platform Redesign “I don’t know who wrote this design, but the process is so simple and easy to use” – Pamela, 66 “It all looks very straightforward and easy to use” – Gavin, 50 “It’s fairly intuitive to update my details” – Kate, 43 “That was heaps easier than filling out a paper form” – Jay, 32 “That’s what I expected, it’s very intuitive” – SK, 38 “I wasn’t expecting it to be that easy actually” – Anthony, 40 https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/4444c097-2b89-43fb-9d17-fb26b55ba164/IMG_7295-2048x1536.jpg Projects - CommSec Platform Redesign - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/cecb1138-07cc-4f0d-976f-dfe69aa24581/IMG_1018-1536x1152.jpg Projects - CommSec Platform Redesign - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/fdc8faf4-eb0d-4d94-afd0-973408229bf1/form5.jpg Projects - CommSec Platform Redesign Even simple tasks such as a change of address or bank account required the user to print a form, fill and certify it, then post or scan it in. It was eye opening to see the back office staff would actually then print out the scanned forms from users (or open letters posted in) and manually update their systems. This was inefficient and had room for human error, not to mention that back office staff wanted to do more engaging and value adding work. https://www.fay-afshar.info/projects/iag-rbi monthly 0.5 2023-05-03 https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/18150197-1d8b-467e-9002-b5c2257a1ccd/RBI-ipad-iphone-1.png Projects - Retail Business Insurance - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/2ba6171e-a521-40f6-b749-cb9984124c1e/MVP2.png Projects - Retail Business Insurance By this stage the business were eager to simplify the journey for their users and improve their overall online customer experience. The biggest user group were Plumbers so it was decided to focus on that persona initially, release, test and learn. Afterwards the same improvements could be made incrementally across the other occupations. Narrowing down the target audience to the biggest customer base meant that we could make the most impact on conversions. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/1b85bf63-face-43ff-a2a9-0da5d08faac0/Old-RBI-designs-Resized-1000x640.jpg Projects - Retail Business Insurance My first personal goal was to help my own bosses understand that changing the way business is conducted or “designing the organisation” is just as much a part of User Experience, as is the experience design and usability of the final product. The RBI group needed help through this process and the best person to guide them would be a UX practitioner. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/1bd84952-9a36-416e-b57c-96b262299953/IMG_6954-1096x822.jpg Projects - Retail Business Insurance - Designing the Interface Once the list of questions was refined, I worked closely with our interaction designer to develop the responsive designs, in line with our Global Experience Language (GEL). In the process of developing the screens, we then helped improve the GEL, which benefited other projects in digital IAG. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/ce8e3508-d57c-41e8-8f49-284b35dcc659/Process-Flow-Plumbers-and-Gasfitters-v2-1096x407.jpg Projects - Retail Business Insurance - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.fay-afshar.info/projects/iag-service-design monthly 0.5 2023-05-03 https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/09f315bf-0e48-410f-8260-1178afe67b4d/Dev-demoing-prototype-1-1000x647.jpg Projects - Service Design: Trades for My Home - Rapid Prototyping I worked closely with our developer to wireframe, and prototype the digital parts of the service, so that we could test as soon as possible. Using our internal social media space (Yammer), I recruited internal users, to test with every few days. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/6b4cdd65-4260-4528-b8ca-30dc0c94d3b9/flow.jpg Projects - Service Design: Trades for My Home I mapped out the user flow, to communicate with the team and stakeholders what the touch points look like, when a customer goes through the service. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/9c0481b8-f73b-4aec-aa58-a2f1d93d300f/Trades-for-My-Home_Crew.jpg Projects - Service Design: Trades for My Home - Go Live We went live with the service in Sydney on time, after 5 weeks. As it was an internal service initially, it was only accessible within the company network, and only communicated with internal channels such as the Intranet and team meetings. We collected feedback from all early adopters, and continued to make tweaks to the service as much as possible. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/3a79f45b-1cb5-401d-b20d-c72685dd2cbf/Screen-Shot-2016-12-26-at-6.54.46-PM-1000x761.png Projects - Service Design: Trades for My Home Market research is also important, given no one in the project team had building experience, so as a team, we also spent time researching competitor services. Some colleagues needed tradesmen for work around their homes, which was the perfect opportunity to test out these competitor services. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/9646bc31-09db-47c1-8293-9cafe59b8c2f/CJM.jpg Projects - Service Design: Trades for My Home - Customer Journey Mapping In order to outline more vividly the proposed service journey for our users, to the stakeholders, with the team, I mapped out the customer journey map. It was necessary to look beyond the digital booking experience (which was our main focus given the limited influence we had over the tradesmen service), and map out the journey from start to finish. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/a5ccc287-0fe0-48b1-9a83-eed6cdd0a2f8/blue-print-1000x528.jpg Projects - Service Design: Trades for My Home - Service Blueprint With the help of the team, we created a physical service blueprint, and mapped on it, every positive and negative feedback received from customers. The negative feedback was displayed using red post-it notes, and very soon it became clear where most of service problems lay. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/16e0e7e5-4ccc-4a39-add1-6b90bd41156f/IMG_1202-1-1000x623.jpg Projects - Service Design: Trades for My Home - Service Improvements As we continued to improve the MVP, it was obvious that the tradesmen who were to deliver this service needed on boarding and training. We created service charters, spent time off sight at the builders venues and worked more collaboratively to iron out service inconsistencies. https://www.fay-afshar.info/projects/optus-mobile-wallet monthly 0.5 2023-05-03 https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/edbe5537-7c50-4dd9-912e-d39b6a0ee31d/mwallet-persona-50.jpg Projects - Mobile Wallet The concept of ‘tap n go’ with a mobile (without the need for bank cards) was received well, most users loved the convenience. However there were concerns around the security and risk of such technology on a phone. These sessions gave us valuable insights into our users needs. Persona’s were developed based on this research. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/22bc9d92-474b-471f-927e-a77ca13b1ca2/Regs+user+stories%401x.png Projects - Mobile Wallet - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/0077ae2a-2b0b-4b27-a8cd-b595ce0aedb5/Workshop+concepts%401x.png Projects - Mobile Wallet - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/d7bbcfd3-14cc-4af6-b122-9ac152dd40ce/Concepts-wireframes-40.jpg Projects - Mobile Wallet - From Concepts to Wireframes Once the business requirements had been clarified, I developed user flows based on the Use Cases developed by the Business Analyst. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/09174be7-4140-4c3e-bf5d-728fd63c4215/Mwallet_%400.5x.png Projects - Mobile Wallet - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/18820b5c-cd10-4273-81ff-defd8eec3af9/Visual-design-501.jpg Projects - Mobile Wallet - Visual Design The creative direction of the product changed a number of times during the development phase, due to changes in brand and style guides within the company. I managed the design and closely monitored the visual designers to deliver an easy to use interface, within the style guide parameters. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/2f0436a2-c3da-4187-859c-84caaa3c59d2/mobile-wallets-60.jpg Projects - Mobile Wallet A few months later Google released their wallet with a clean simplified design, which further supported my argument against skeumorphic design. Eventually all the stakeholders got on board and became advocates of clean flat design. https://www.fay-afshar.info/projects/singtel-amped monthly 0.5 2023-05-03 https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/84593d35-b885-49a1-bece-5e0d8f4e63ab/Concepts-ideation-401.jpg Projects - Music Streaming App - Concept Ideation Once I had a thorough understanding of problem I was designing for, I began sketching rough concepts. These sketches aided in internal discussions about the interaction model and helped me quickly communicate my thoughts within my team. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/4a3c35e8-3aef-4f7a-9096-183fe1835168/Screen-Flow-10.jpg Projects - Music Streaming App - Screen Flows While the wireframes had been ‘approved’ by the project team, I felt the wireframes alone were not communicating the full scope of what we were designing. So I merged the wireframes with the user flows, to show the context of each screen and the transitions between various screens. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/f77b9398-7160-49dd-b704-c2f23517f54b/Use-Cases-and-flows-40.jpg Projects - Music Streaming App - Use Cases & Scenarios Concurrently to the concepting process, user flows were also created by me. Given I had a global team, I published everything on Google Drive, which helped colleagues stay on top of updates. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/71f7827c-41b5-4335-b299-51c00ef85c5a/user-testing-screenshot-40.jpg Projects - Music Streaming App - User Testing Numerous rounds of guereilla testing had happened, but our limited budget allowed for only two rounds of formal (external) testing with (Singaporean) users. For round one, 13 users were tested with the Prototype. For round two, 13 users were tested with the Beta app. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/692ea9c8-f223-4237-a1c7-a9e9b91feda3/AMPed%401x.png Projects - Music Streaming App - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/62a0cc2f-c662-485f-8dd4-31616c44ab3e/App-benchmark-1024x695.jpg Projects - Music Streaming App Studying the current AMPed information architecture (IA) in conjunction with to the competitor’s (IA), revealed the enormity and depth of the AMPed IA. Content was hidden below up to 6 layers of navigation, making discoverability a challenge. This lack of discoverability was the main driver behind the redesign endeavour. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/5cc88b98-3b64-45d6-9725-4d08882510ac/1a-Personas-v3.jpg Projects - Music Streaming App The main needs of our archetypes were: ease of use (navigation), access to international music, discovery through multiple paths, social integration and modern design. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/114d5dfa-1335-4a42-85d1-39c44dc67e02/New-IA-2.jpg Projects - Music Streaming App In other words, more content needed to be surfaced, Search needed elevation and integration throughout the app, and social features incorporated all through the listening experience. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/6f018a3d-91ab-44f5-91a4-f14598f702b5/Interaction-Models-35.jpg Projects - Music Streaming App - Interaction Model A critical requirement from the business was that the new app UI could be easily redeployed for Android, once the iOS app is released with ‘minimal’ changes to the interface. There was no budget to create two user experiences (a iOS and Android specific). https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/94e754df-e1bc-4e31-8d57-8f8ba639d6b3/Collaboration-with-Design-40.jpg Projects - Music Streaming App - Collaboration with Visual Design Parallel to the wireframing process, the UI designer and I worked closely to build the product vision. I shared samples of good design (both visual and ux) with her, and she did the same, so that we were always in-synch. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/56a935c9-b468-4797-a235-be4eaa4af217/tree-test-v3.jpg Projects - Music Streaming App Conclusion: Users could not find their way through the tree, due partly to cluttered labeling. For example within the saved music space, there was conflicting menu items such as ‘My Music’, ‘My Playlists’ and ‘All My Music’. User’s preferred to ‘search’ for a track than to dig deep through layers of UI to manually find it. The Offline function was hidden below 4 layers UI. International music was hidden below 5 layers of UI. https://www.fay-afshar.info/projects/nova-voice-experience-design monthly 0.5 2023-05-03 https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/ce821e25-ceb5-4405-9d62-cb8e9a225bdb/Nova_Smart_Speaker_Innovation.png Projects - Voice Experience Design - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/ecf26ed8-7701-4f17-aa0e-3f632419ee04/storyboard_v3.jpeg Projects - Voice Experience Design But the fact remains that with GUI testing, the visual indicators on the interface give users clues, which do not exist with VUIs. This adds a certain level of difficulty to interactions with smart speakers, as the possible paths for the user are unknown and hence could be numerous. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/944574bf-4e30-4a3c-a163-f05be0495027/voiceflow_interface.png Projects - Voice Experience Design Throughout my career I have always built strong relationships with my colleagues in engineering and know first-hand the importance of both disciplines collaborating. But in the delivery of multiple skills and actions by our team, I have come to see this as non-negotiable. While in some companies I’ve seen design and engineering teams work in silos to deliver digital solutions, I see no possible way that a successful voice project can be delivered in this manner. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/ba5ee2fe-7877-44cc-92d2-0bfb5cd95c25/VUI-flows.png Projects - Voice Experience Design This leads to quality prototypes where often the end user was not able to articulate if they were hearing a simulation or the real live action/skill. The prototype helped us quickly iterate and refine the voice experience, without needing engineers to hardcode any solutions before we were ready. After internal guerrilla testing, the VUI flow was improved further and the voice engineer began development. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/301265c9-825d-48b6-af16-27974b3469a9/Ben-Liam-Google-Home-Competition.jpeg Projects - Voice Experience Design I expect it will be some time before end users are comfortable speaking to “smart” speakers and begin to learn that secondary apps (such as Nova) must be requested directly. And perhaps user testing these experiences will start to feel more natural. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/fa594ce9-309d-46f6-9a26-9d7d87b069a7/Voice_use-cases.png Projects - Voice Experience Design In order for listeners on smart speakers to become aware of our competition and enter through a conversation only, it was necessary to run ads that were interactive. This was also a world first and this functionality generated tremendous interest from the commercial team as they could sell it to clients easily. Further investigation revealed that users would need to be signed-in for the smoothest entry experience, which led us to the account-linking feature. Without account-linking, competition entry participants could not be identified should they be winners. https://images.squarespace-cdn.com/content/v1/63a285ad367114720d253470/2916c8a0-9659-48cf-ac42-64c8429d3227/CompetitionsAcct-Linking-process-flow-scaled.jpeg Projects - Voice Experience Design - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.fay-afshar.info/home daily 1.0 2023-01-17 https://www.fay-afshar.info/contact daily 0.75 2022-12-30